Privacy Policy

Last Updated: 2025-01-07

1. Introduction

Reserve Sense ("RS," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website [www.reservesense.com] or use our services (collectively, the "Services"). By accessing or using our Services, you are informed of and consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information from you in various ways, including:

a. Personal Data

Information that identifies you personally, such as your name, email address, telephone number, mailing address, and any other information you voluntarily provide when you register for the Services or interact with us.

b. Derivative Data

Information our servers automatically collect when you access the Services, such as your IP address, browser type, operating system, access times, and pages viewed directly before and after accessing the Services.

c. Financial Data

Financial information related to your payment method (e.g., valid credit card number, card brand, expiration date) collected when you purchase or request information about our Services.

d. User-Provided Data

All data you input into the platform, including but not limited to reports, component lists, costing information, photos, notes, documents, and any other proprietary content you provide while using RS.

e. Mobile Device Data

Device information if you access the Services from a mobile device, such as your mobile device ID, model, manufacturer, and location information.

f. Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Services permission to access this information.

3. Use of Your Information

We may use the information we collect about you to:

  • Provide, operate, and maintain the Services.
  • Process transactions and manage your account.
  • Deliver products and services you request.
  • Communicate with you about your account or transactions.
  • Send you newsletters, marketing or promotional materials, and other information (with your consent where required by law).
  • Personalize your experience and deliver customized content.
  • Monitor and analyze usage and trends to improve the Services.
  • Develop new products, services, or features.
  • Protect against fraudulent or unauthorized activities.
  • Enforce our terms and conditions.
  • Comply with legal obligations.

4. Disclosure of Your Information

We may share your information in specific situations:

a. Business Transfers

We may share your information in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

b. Affiliates

We may share your information with our affiliates strictly for the purpose of providing the Services. Affiliates with potential conflicts of interest are prohibited from accessing or using your proprietary data for their own business purposes. Any affiliate access to your data will be limited to providing support and services within RS, under strict confidentiality obligations.

c. Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are bound by confidentiality agreements and are not permitted to use your data for any purpose other than providing services to us.

d. Legal Obligations

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

e. Protection of Rights

We may disclose your information to protect and defend our rights, property, or safety, or that of others.

f. Consent

We may disclose your personal information for any other purpose with your consent.

5. Use of Aggregate Data

We reserve the right to use and share aggregate or anonymized data, which does not identify you personally or disclose proprietary information, for purposes including but not limited to:

  • Conducting analytics and statistical analysis.
  • Developing and distributing industry reports, publications, and presentations.
  • Enhancing and improving our Services.
  • Creating new products and services.
  • Publishing and selling industry-related insights.
  • Using data in presentations at industry events.

6. Use of User-Provided Data

We respect your proprietary data and recognize its importance to your business. This section outlines how we use your User-Provided Data.

a. Provision of Services to Your Clients

We may provide your clients (e.g., condominiums, property managers, unit owners) with access to report data through our online platform. This includes making the data from your reports available within our application through our Unit Owner Dashboard (internally referred to as ‘Hub’), enhancing the value of your reports by offering interactive and accessible information to your clients.

b. Development and Improvement of Services

We may use your User-Provided Data to:

  • Enhance and improve our Services.
  • Develop new features, products, or services.
  • Generate industry insights, analytics, and statistical data.

c. Protection of Proprietary Information

We are committed to safeguarding your proprietary information. We will not disclose your proprietary data in a manner that specifically identifies you or your clients without your explicit consent, except as necessary to provide the Services or comply with legal obligations.

d. Non-Interference with Your Business

We will not use your data to interfere with your business relationships or compete directly with your services as a report writer. Our use of your data is intended to support and enhance your offerings.

e. No Unauthorized Disclosure to Competitors

We will not sell, share, or disclose your proprietary data to any of your direct competitors in a way that would enable them to compete unfairly with you or replicate your services.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to customize the Services and improve your experience. You can set your browser to refuse cookies, but this may affect certain features of the Services.

8. Third-Party Websites

The Services may contain links to third-party websites and applications. We are not responsible for the privacy practices of such third parties.

9. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we strive to protect your data, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

10. Data Retention

a. Account Deletion

Upon your request to terminate your account:

  • We will delete your personal data and any user-generated templates from our active databases.
  • We will retain reports and associated data necessary to provide Services to your clients who pay for access to that information.
  • Aggregate and anonymized data derived from your information may be retained and used as described in this Privacy Policy.

b. Legal Obligations

We may retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

11. Cross-Border Data Transfers

We may store, process, and transfer your personal data in locations outside of your home country. In particular, we use Amazon Web Services (AWS), which may store or process your information in data centers located in the United States or other jurisdictions. By using our Services, you acknowledge and consent to the transfer of your personal data across international borders, including to countries whose data protection laws may differ from those of your home jurisdiction.

Whenever we transfer your personal data across borders, we take steps designed to ensure your data is subject to appropriate safeguards. These measures may include entering into data processing agreements incorporating Standard Contractual Clauses (where required by applicable law) and other recognized transfer mechanisms. If you have any questions or concerns about our cross-border data transfers, or if you would like more information about the specific safeguards we use, please contact us using the details provided in the “Contact Us” section of this Privacy Policy.

12. Policy for Minors

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor, we will delete that information promptly.

13. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track feature. If you set the DNT signal on your browser, we will respond to such signals accordingly.

14. Options Regarding Your Information

You may review, change, or terminate your account at any time by:

  • Logging into your account settings and updating your information.
  • Contacting us using the contact information provided.

15. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email to the address on record and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

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